How to import missing orders from sales channels

Modified on Sun, 3 Oct, 2021 at 1:16 PM

To import missing clients and/or orders from eBay, Amazon or Etsy:

  • Go to Catalog > Products
  • Click channel actions menu > Import Clients, Orders from eBay (Amazon/ Etsy / Shopify)
  • In the account and import options pop-up select:
    • When using one account, it is selected by default. Choose a specific account, if multiple accounts are set up
    • Import Clients - check to create new clients in Clients List when the import runs 
    • Import Orders - check to import missing orders, previously imported orders will not be created as duplicates
    • Date from, to - specify the time frame for the import process
  • Click Yes and check results in the generated "Import Clients/Orders from external system" batch

  • Manual Client/Order imports are available for Amazon, eBay, Shopify, and Etsy
  • Useful when Valigara's access to a sales channel was temporarily revoked or when eBay token has expired and connection was not re-authorized.

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